Now you can enter credit card refunds in DanceWorks Online without having to enter a credit card number. All or part of any payment initially made via credit card and closed out can be refunded back to the credit card used to make the payment without needing to enter a credit card number.
To refund without entering a credit card number, click Enter Refund as normal, and then click the Refund a Specific Payment button. You’ll see a list of all that account’s credit card payments. Clicking Select will automatically populate the refund fields. Payments that have not yet been closed out cannot be refunded (you can delete these payments prior to closing your batch, no refund needed) and payments that have already been refunded may not be refunded again – you’ll receive a warning message for each situation.
After selecting the payment to refund, you’ll see a recap of the payment you’re refunding and have the opportunity to select the type of refund you’re processing. The type you select will determine how much of the refund applies to Income and Sales Tax. You’ll enter the total amount of the refund, which can be any amount up to the amount of the payment and DanceWorks Online will determine the appropriate amounts to allocate to income, Sales Tax 1 and Sales Tax 2. Entering your refund will place the refund into your batch for settlement, and it will be refunded back to the card initially used to make the payment.
You’re still able to process a refund in any amount to a specific card, but that does require having either the card information or the card present. Screenshots are below to show you the new options.
Screenshots
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